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外贸英语订单增减四步法:以服装为例

fochier分类:语言来源:贸管家

如果你是一名从事外贸的人员,你可能经常需要用英语与客户沟通,以处理订单的增减。那么,你应该如何用英语应对客户的订单增减呢?本文将为你提供一些外贸英语订单增减的常用语和技巧,帮助你提高你的沟通效果和客户关系。

首先,你需要明确你的内容主题和关键词。内容主题是你想要处理的订单的核心,关键词是你想要突出的订单方面或原因。例如,如果你要处理一笔服装的订单增减,你的内容主题可能是“服装”,你的关键词可能是“warehouse”(仓库)、“market demands”(市场需求)和“raw materials”(原材料)。

其次,你需要结合内容主题和关键词,编写一个简洁、礼貌的开头。开头是你建立沟通氛围和信任的关键,所以你要尽量用礼貌、友好的语言,感谢客户下单并理解他们的订单增减。例如:

Thank you for your order of garments. We appreciate your business and we understand your need to adjust your order.

第三,你需要根据内容主题和关键词,编写一个详细、准确的正文。正文是你处理订单增减细节和问题的地方,所以你要尽量用具体、准确、专业的语言,说明或确认订单的规格、数量、价格、交货时间等信息。同时,你也要用适当的委婉或强调词,使你的正文更有说服力。例如:

We have received your request to decrease your order quantity due to a plethora of products purchased last quarter that are still in warehouse. We regret to hear that you have overstocked products and we hope you can sell them soon. However, we have to inform you that we cannot accept your request to reduce your order quantity at this stage, as we have already ordered the raw materials and started the production. If you insist on decreasing your order quantity, we will have to charge you a cancellation fee of 20% of the total value of the order.

We have received your request to increase your order quantity due to the incremental market demands. We are glad to hear that you have a good market for our products and we hope you can sell more in the future. However, we have to inform you that we cannot accept your request to increase your order quantity at this stage, as we have already arranged the shipping space and completed the customs clearance. If you insist on increasing your order quantity, we will have to arrange a separate shipment for the additional quantity and charge you extra freight and insurance.

最后,你需要编写一个简单、礼貌的结尾。结尾是你总结沟通和促进合作的地方,所以你要尽量用积极、热情的语言,重申你对订单的关注和保证,并邀请客户与你保持联系或给予反馈。例如:

We apologize for any inconvenience caused by our inability to accept your order adjustment. We hope you can understand our situation and cooperate with us. We will do our best to ensure the quality and delivery of your order. If you have any questions or requests, please feel free to contact us at any time. We look forward to hearing from you soon.

这样,一个外贸英语订单增减的文章就完成了。当然,这只是一个示例,你可以根据不同的产品和客户,调整文章的内容和风格。但是,只要遵循以上四个步骤,你就可以写出一个有效、专业、有礼貌的外贸英语订单增减文章。

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